Ask Tory - Have you heard of Customer Connections?
A recent study showed that 87% of Americans experience anxiety when answering a call from a business or calling a business… that’s why customers don’t answer the phone anymore. And it’s not just anxiety stopping folks from answering. Not too long ago I called my 19 y.o. son. He didn’t answer, of course, but as I was going to his voicemail he sent me a text that said, “What’s up?”
3. The third way dealers use Customer Connections is through our mobile app. This app enables your team to quickly follow up with prospects without having to go to a desktop computer. Your staff can use their cell phones or tablets, without having to use their personal cell phone number. The app also enables them to use the Photo with Purchase feature, which is the third way dealers use the app.
Photo with Purchase sends a text to each customer with a picture of themselves smiling ear to ear with their new unit, which increases loyalty and CSI scores. And while they’re looking at their smiling face, we ask them to write an online review for your dealership. Then, the app posts their picture to social media and gets the customer share it with their friends in family. This boosts your social media engagements and puts your dealership in front of new prospective customers with every single unit sell.
Dealers have a real love-hate relationship with Facebook. They know they should post customer pictures at the time of purchase, but when they do, it often only gets a couple of likes, so it’s an awful lot of work for very little return. Now, the reason dealers don’t get many likes or comments is because Facebook only shows a business’ posts to people who have liked, commented or shared one of their posts in the past. Customer Connections gets customers to engage with your social media automatically and grows your overall Facebook presence. Over time, your engagements grow in a big way.
Plus, the app features an Employee Leaderboard that recognizes your dealership’s top-rated staff. It increases competition among your staff to use the app more frequently because it shows the number of conversations, review requests, and the number of Photo with Purchases each team member has sent.
If you’d like to increase your business in every department, you’ve gotta see a demo of Customer Connections. Call or text us at 770-692-1750, or visit www.customerconnections.io for more information.